Canvas Prints FAQ

There is a red border around my work area

Appearance of a Red Cross (X) or Yellow Exclamation Mark (!) on your photos

Can I add text to my canvas print?

Can I add borders to my photos in a canvas print project?

Can I change the background of my canvas print?

Adding embellishments to your canvas print project

Am I able to order canvas prints in a different size from that created in my project?

Am I able to upload more pictures once my project is underway?

My saved project appears different from the one I ordered. Will my final changes be printed?

Am I able to clean my canvas print?

Payment Information

How can I pay for my order?

What credit cards are accepted?

Do I need a PayPal account?

Difficulty paying?

Account Details

Creating an account

Forgotten your Password?

Changing your account details

Order Information

Making sure you don’t order shopping cart items until you are ready

How can I redeem a promotional coded coupon?

May I cancel an order and receive a refund?

May I make a change once I have placed my order?

What is the expected time to receive my order?

Receipt of Part Order

 

Canvas Prints

There is a red border around my work area

Yes. This is the area that will be wrapped around the side of the frame on the finished print. (The border does not print – it is a guide for cropping only). Make sure the image you wish to see appears inside the red border prior to submitting.

Appearance of a Red Cross (X) or Yellow Exclamation Mark (!) on your photos

These two warnings are telling you that the image you have used for your print are of a low resolution and may give poor results when printed. We advise you not to proceed with your order should these warnings appear. To correct the problem, select a smaller size print or upload a larger size image.

Can I add text to my canvas print?

Yes. Follow these instructions:

1. Open your project.

2. Click on the ‘Text’ tab (found on the left hand toolbar). ‘Add Text’ appears in the work area. It is surrounded by a blue border.

3. Click on the ‘Text’ tab (left hand toolbar) and insert required text in the text box.

4. Font style, colour and alignment can be altered as required.

5. The size of the text may be altered by clicking and dragging the corner of the text box. Alternatively, the ‘Zoom’ tool on the ‘Position’ tab may be used.

6. If you wish to delete the text box, click on it once then click the ‘Delete’ button.

Can I add borders to my photos in a canvas print project?

Only to collage canvas prints. They cannot be applied to single image projects. If you wish to apply borders to your collage project, follow these instructions:

1. Open your project.

2. Click on the ‘Borders’ button (from the menu at the top of the work area).

3. Borders are grouped in categories. Select the appropriate border (from the drop-down menu).

4. After selecting which border you wish to use, click and drag the border onto the appropriate photo in your project.

Note: To remove a border from the project, select and drag the ‘No Border’ thumbnail onto the image in the work area.

Can I change the background of my canvas print?

Yes. Follow these instructions:

1. Open your project.

2. Click on the ‘Backgrounds’ button (in the menu at the top of the work area).

3. Backgrounds are grouped in categories. Select the appropriate category from the drop-down menu.

4. Select your required background. Then click and drag it into your project.

Adding embellishments to your canvas print project

When adding embellishments to your project, follow these instructions:

1. Open your project.

2. Click on the ‘Embellishments’ button (in the menu at the top of the work area).

3. Embellishments are grouped in categories. Select the appropriate embellishments from the drop-down menu.

4. Select your required embellishment. Then click and drag it onto the page in your project.

5. You may resize the embellishment by clicking and dragging the corner of the image (or by using the ‘Zoom’ tool in the tool bar on the left hand side of the work area). The embellishment may be rotated using the ‘Rotate’ tool.

Am I able to order canvas prints in a different size from that created in my project?

No. It is not possible to alter a project you have saved in a different size. To achieve this, you need to create a new project.

Am I able to upload more pictures once my project is underway?

Yes. Click the ‘Load More’ button and follow the prompts provided.

My saved project appears different from the one I ordered. Will my final changes be printed?

Yes. The project received at the lab will be exactly as it was when placed into your ‘Shopping Cart’. Pressing ‘Save’ when you have completed your project (and before placing it in the Shopping Cart) is strongly advised. Each time you press ‘Save’ your project is captured in its current form.

Am I able to clean my canvas print?

Yes, but do not use water or cleaning fluids. To remove dust from the print, use a soft brush attachment on a vacuum cleaner and gently apply it to the surface of the print.

Payment Information

How can I pay for my order?

When you have added your product to the shopping cart, you may complete the payment using your credit card or PayPal. Orders will not be processed without prior payment. PayPal Australia provide the payment option. PayPal is a VeriSign Secure site which encrypts information and sends payment details via a Secure Socket Layer (SSL). This is a security protocol whereby data is sent via an encrypted connection.

PayPal is an internationally recognised online payment system. For more details, click here.

What credit cards are accepted?

Visa and Mastercard are the only two types of cards accepted.

Do I need a PayPal account?

No, you may simply use your credit card.

Difficulty paying?

All payments are collected through PayPal. Should you be experiencing problems making payment, you should contact the PayPal help desk on 1800 073 263.

 

Account Details

Creating an account

Click on the ‘Sign In’ button on the top of the home page. This opens a new window. (If a new window should not open check and turn off any pop-up blockers that may be active on your internet browser).

Click on the ‘Register for free’ button.

Enter the requested information then click on the ‘Submit’button.

Forgotten your Password?

Simply click on the ‘Forgot my password’ link on the Sign In page. Where indicated, enter your email address and your will be sent an email confirming your new password information. (Check your spam or junk folders if you do not receive the email).

Changing your account details

Click ‘Sign In’, then enter your email address and password.

When you are in the site, click the ‘My Account’ button at the top of the page.

Then change your account details and click ‘Apply’.

 

Order Information

Making sure you don’t order shopping cart items until you are ready

Once you have signed in, click on the Shopping Cart button at the top of the page. A View Details button appears next to each product. Click on the ‘–‘ button next to the item you are not ready to order until the quantity equals zero. Then click ‘OK’.

At the time you are ready to order, repeat the process, clicking the ‘+’ button to increase your required quantity to the desired amount.

How can I redeem a promotional coded coupon?

1. If you have not already done so, Sign Up, or Sign In to www.digitalprintaustralia.com

2. Design your order then place the completed item in the Shopping Cart.

3. Repeat this process with any other items that you may wish to purchase.

4. In the ‘Invoice Summary’ section (in the promotions drop down menu, left of the screen) select ‘Use Coupon Code’. Enter the appropriate code and click ‘Apply’. The amount of the discount will be shown in red.

5. Proceed to the checkout and make your payment.

May I cancel an order and receive a refund?

No. Unfortunately our system is automated and is unable to be altered.

May I make a change once I have placed my order?

Again, no. The automated process prohibits any changes being made.

What is the expected time to receive my order?

We aim to deliver all orders within 7 - 10 days of the order being placed. This can vary according to demand and public holidays etc.

Receipt of Part Order

Some of our processes are completed in different factories so you may possibly not receive your complete order in the same parcel. You can check the ‘My Orders’ section of the website to confirm the current status of all parts of your order.

 

 

Digital Print Australia - Full Service Professional Printing - Since 1973

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